Last updated: 10 February 2026
Welcome to the Privacy Policy for www.callunaandthyme.co.uk.
This policy explains how personal data is collected, used, stored, and protected when you visit this website, and outlines your rights in relation to that data.
Who We Are
The owner and data controller of this website is Calluna & Thyme.
You can contact us at info@callunaandthyme.co.uk if you have any questions about this policy or how your data is handled.
What Data We Collect
Data collected automatically
When you visit this website, certain information is collected automatically to help us understand how the site is used and to keep it running smoothly. This includes usage data such as IP address, browser and device information, operating system, language, approximate location (city, country, region), session duration, pages viewed, interactions, scroll behaviour, clicks, and other technical data related to how you use the site.
This information is collected through cookies and similar tracking technologies (“Trackers”).
Data you provide to us
We may also collect personal data that you choose to provide, for example when submitting a contact form. This can include details such as your location (city, postcode, region) and any information you include in your message.
Providing certain data may be necessary for us to respond to enquiries or deliver requested services. If you are unsure which information is required, you are welcome to contact us.
How and Why We Use Your Data
Your data is collected and processed to:
- operate and maintain this website
- improve performance and user experience
- understand how visitors interact with the site
- respond to enquiries and communicate with you
- protect the website from spam, abuse, and malicious activity
- comply with legal obligations
The use of cookies and tracking tools also helps support analytics, content delivery, and security.
Third-Party Services
We work with trusted third-party providers to support website functionality, performance, and security. These providers may process personal data on our behalf and include services such as:
Google Analytics (Google LLC) for website analytics
Google Fonts (Google LLC) for displaying fonts
WP Engine (WPEngine, Inc.) for website hosting
Cloudflare (Cloudflare, Inc.) for security, traffic optimisation, and spam protection
Some of these services process data in the United States. Where data is transferred outside the UK or European Union, appropriate safeguards are in place.
Cookies
This website uses cookies and similar technologies to collect and store information about how visitors use the site.
You can manage or update your cookie preferences at any time through the cookie settings on this website.
For full details, please refer to our
Cookie Policy.
How We Process and Store Data
We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction.
Data is processed using secure systems and may be accessed by authorised personnel or external service providers who are involved in operating the website (such as hosting providers or technical support). Data is processed at our operating locations and wherever our service providers are based.
Personal data is retained only for as long as necessary to fulfil the purpose it was collected for, unless a longer retention period is required by law.
Legal Basis for Processing (EU Users)
If you are located in the European Union or European Economic Area, your personal data is processed on one or more of the following legal bases:
your consent
the performance of a contract or pre-contractual steps
compliance with legal obligations
legitimate interests pursued by the website owner
You can contact us at any time for clarification on the legal basis used for specific data processing activities.
Your Rights Under GDPR
You have the right to:
access the personal data we hold about you
request correction of inaccurate or incomplete data
request deletion of your personal data
restrict or object to certain processing activities
receive your data in a portable format
withdraw consent at any time (where processing is based on consent)
lodge a complaint with a data protection authority
Requests to exercise these rights can be sent to info@callunaandthyme.co.uk and will be handled within one month, as required by law.
Additional Information
Your personal data may be used for legal purposes if required to comply with legal obligations or requests from public authorities.
System logs and maintenance data may be collected to ensure the website operates correctly and securely.
You may request further details about data collection or processing at any time by contacting us.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page, and the “last updated” date will be revised accordingly. We encourage you to review this page periodically.
If changes affect processing based on consent, we will request renewed consent where required.
Contact
If you have questions about this Privacy Policy or how your data is handled, please contact:
Email: info@callunaandthyme.co.uk
Website: www.callunaandthyme.co.uk
Privacy Policy generated with the iubenda Privacy and Cookie Policy Generator.